frequently asked questions
ORDERING & PAYMENT
HOW EARLY SHOULD I ORDER?
Due to the customization of each product, it may take up to 2 weeks for your item to be completed. Please make sure you order your details well in advance to ensure that we are able to complete them in time for your big day!
Orders for "last minute essentials", such as seating charts, need to be placed well in advance in order for us to book the time to create your large piece.
WHAT ARE LAST MINUTE ESSENTIALS?
Last Minute Essentials are items that cannot be completed until you receive your final RSVPs and meal selections - roughly 3 weeks before your wedding day.
Elements like seating charts, place cards and meal indicators will need to be designed and created in the last few weeks before your wedding. We ask that you order these items well in advance to ensure that we reserve the time required to complete your order!
WHAT METHOD OF PAYMENT DO YOU ACCEPT?
We currently accept interac etransfer and cash in order to keep our pricing as accessible as possible. It is important to us that we offer products at a price comparable to the big box stores to make it easier for you to shop local! For this reason, we avoid credit cards so we do not have to charge additional fees!
WHEN IS MY PAYMENT DUE?
We require payment in full at the time of ordering to begin the production process. Since we make and customize each item to order, we do require payment upfront before we begin to design your items.
I AM LOOKING FOR SOMETHING UNIQUE!
We would love to work with you to create the custom wedding décor elements of your dreams! If you have something specific in mind, please connect with us and we would love to provide you with a quote!
DESIGN & PRODUCTION
CAN I CHOOSE MY OWN FONT, COLOUR OR DESIGN?
Absolutely! We want you to be able to select a design that perfectly matches your wedding décor and personal style. Please see our Font & Colour document to get an idea of the options we currently have available.
If you are looking for a custom font, colour or graphic, we are happy to source the perfect element and provide a quote to make your design truly unique!
WILL I GET TO SEE MY DESIGN BEFORE IT'S FINISHED?
If you have ordered a custom item - yes!! Once you select your style and font, we will put together an initial design concept for you to review. After sending the initial design concept, you will have two revisions in order to perfect the font, size and style.
If you have ordered an item that will appear identical to our product photos (for example, meal markers) then we will provide you with the exact item you saw in the photos and no initial design will be sent.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Due to the customization of each product, it may take up to 2 weeks for your item to be completed.
Smaller orders like reserved signs and place cards tend to have shorter production times than large orders like seating charts and copper stands.
Please make sure you order your details well in advance to ensure that we are able to complete them in time for your big day!
PICKUP, DELIVERY, RETURNS & EXCHANGES
DO YOU OFFER DELIVERY?
We offer delivery within 30km of West London, Ontario, Canada. Please see our delivery upgrade during checkout.
We deliver once a week on Wednesdays and Thursdays. When your order is ready, we will email you with your projected delivery date.
DO YOU OFFER REFUNDS OR EXCHANGES?
Unfortunately due to the personalization of each item, we are unable to offer refunds or exchanges on customized items.
WHERE DO I PICK UP MY ORDER?
Your order can be picked up at no charge from our studio in Byron, London, Ontario. We offer porch pick up 7 days a week.
We just ask that you respond to our 'completed order' email so that we know what day to put your items out for you to pick up!
WHAT IF I DON'T LOVE MY DESIGN?
If you receive your wedding details and you don't love them, please contact us within 7 days and we will fix them at no charge! We want you to love your perfect little details!